In 2014, GBI introduced an automated, digital job management tracking and reporting system for LHSC’s Facilities Management (FM) Maintenance and Repair division. LHSC, at the time, had mostly manual, paper-based processes to manage and report on maintenance and repair jobs. In the span of one (1) year, GBI was successfully able to move LHSC FM into an online, paperless state.

GBI introduced a business intelligence solution called FMX in order to fully automate the production of management reporting online. Using FMX, LHSC FM was able to change the culture of the organization to a measurement-based, metrics- driven culture. This improved the vibrancy of the staff and substantially improved the customer service orientation of the division. Using FMX, LHSC FM was able to recognize hundreds of thousands of dollars in savings.

While this project may not directly relate to construction, it is an important project that reflects the ability of GBI to provide value-add services that are synergistic to construction and project management. GBI understand the FM business very well and can provide value on all fronts of Facilities Management.

GBI Key Responsibilities

  • Work with LHSC Staff to educate and assist them in creating good quality data
  • Create a data warehouse to save historical information for analytics and historical reporting
  • Implement and maintain GBI FMX
  • Dashboard reporting and integration to Power BI for on demand reports for management

Project Highlights

  • Fully automated LHSC’s FM operations in one year
  • Introduced a culture of performance management
  • GBI FMX saved LHSC over $800,000 in operational savings
  • LHSC FM is no longer paper-based
  • Customer satisfaction is at an all-time high
  • LHSC FM is now a trend-setter in LHSC and to its peers in the Province
data dashboard showing maintenance and repair operations work order progress charts
data dashboard showing strategic plan progress graphs